Put your customer first

In this world, you need to continue to stand out and exceed your customers' high expectations by surprising them time after time, and you need to ensure that you can manage your back-end processes in a streamlined, cost-effective way.


In a world where everything revolves around the customer, retailers need to fully understand and be able to influence each individual customer's journey – from positioning, making decisions and making a purchase to product deliveries and returns. Every step on that customer journey raises specific issues and challenges for retailers – from ensuring optimal availability of product information and stock to handling returns both logistically and financially, and from attracting new customers to transforming ordinary shoppers into loyal fans.

Put your customer first

All retailers looking for the right answers would do well to get to know our House of Retail. We offer clear advice, supporting services and smart solutions for any retail company that truly wants to put the customer first.

Return Management

Whereas in the past the focus was primarily on outgoing goods flows, retailers with an online store today increasingly need to be able to handle a variety of product returns.

Warehouse Management

You want to meet customer expectations as much as possible, regardless of the channel you are serving them through. That means you need to be in full control of your inventory and stock levels.

Customer Engagement

Customers expect more. They want a fantastic customer experience and relevant offers. How can you exceed customer expectations and beat the competition? The answer is customer engagement.

SAP Analytics Cloud Retail Marketing

Customers expect a lot: unsurpassed products, great service and personalised, relevant adverts or offers. How can you meet these requirements.

XV Retail

POS cash register system and retail solution for Food and Non-Food retailers. Interconnect your existing channels and make them clearer and more powerful than ever before.

Whitepaper: Product Information Management

In this white paper, we look at what you should always consider when procuring or using a PIM system to standardise product classification.

Download whitepaper

Design Thinking: Getting started with the ultimate Customer Journey

Blog - 19 November 2018, Frank Koppen, 5 min reading time

If your company wants to be truly relevant to consumers, you constantly have to base your reasoning on your customer's needs. Design Thinking can be of enormous help with that.

Your customer expects a personal approach


Do you know your customers through and through? Do you know their favourite colours or hobbies? A personal approach can really help attract customers to your business.

Ctac Brexit scan for your SAP environment

Ctac Brexit Scan

The United Kingdom's departure from the EU may have a direct impact on your organisation, people, processes, standards and compliance. Your SAP environment will need to be adjusted, too.